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Andaz San Diego values the safety and wellbeing of our guests and colleagues, it is always our top priority.
In light of COVID-19, the hotel has temporarily suspended normal operations and is not currently offering restaurant, bar, or other services at this time. The hotel will be accepting room reservations for stays from June 1st, 2020, and beyond. For more information, please contact the hotel directly or your nearest Global Contact Center.
Further questions regarding the situation may be directed to the Centers for Disease Control and Prevention.
I think 3 stars is fair and when my husband and i can come back without the kids or maybe just with the older one we... totally will and I'll update my review. Maybe the restaurant was super stressed that day i know there were events going on earlier.read more
Had a nice staycation at the Andaz! Unfortunately because of Covid there were some issues. I understand there needs... to be precautions but they need to be consistent. Didn't understand how there could be a full breakfast available but they wouldn't serve welcome drinks or have happy hour or dinner like they normally do in the same outdoor space. Also asked for glasses, napkins, and a wine opener. So we got plastic glasses that were wrapped, tissue box instead napkins, and the wine opener. The hotel seemed empty, pool all to ourselves, daybeds were nice, room was comfortable and roomy. Bathroom was modern but the shower and toilet dripped. Nice desk setup. TV on the wall was nice but couldn't be moved to watch it comfortably from the sofa. Overall a decent stay.read more
This review is specifically for the roof top.My family from OC came to visit and they often stay in downtown. They... said the service and rooms are way better here than Hilton!We went to the rooftop for breakfast. Nice outdoor patio on one side and then a small 3foot pool and cabanas on the other end. The view was also nice.For a second, we forgot we were in downtown surrounded by homeless population. Once you enter the lobby and go to the pool, the decor is modern chic. You get to vacation in style.read more
Only good if you don't care about sleeping. Terrible noise isolation and people who make a ton of noise throughout the... night. The was definitely a waste of my annual Hyatt night from my credit card.read more
This is my third time staying in this hotel, and every time is so solid and remarkable. All of the staff go out of... their way to give you a good experience. The staff were very attentive to my needs and never get tired of answering all of my questions to my full satisfaction in a very polite way. This hotel is indeed one of a kind! Highly recommended!read more
Trendy place to stay. Lots of fun! Went during Covid-19 and I felt very safe and secure with the social distancing... measures being enforced. The rooftop pool and lounge were lots of fun. Great vibe and atmosphere. STK is downstairs and the food and drinks were top-notch with a great looking crowd. And finally, the staff of the hotel provided an exceptional experience. Staff like Kiyomi Smiley, who helped me overcome a hangover with plenty of water and an award-winning personality. It was so nice to see people and connect again. Definitely coming back.read more
Thanks to its large rooftop terrace, the Andaz San Diego manages to offer some semblance of pre-COVID normalcy: ... Breakfast in the morning and afternoon / evening drinks from the bar amongst the greenery. The pool is open as well.The rooms are well-appointed, service is friendly and professional. Visitors should be aware that there is no parking directly at the hotel - your options are to either use a valet service or to self-park at the mall two blocks down.The one negative thing is the destination fee, especially given that service is currently (understandably) more limited than usual.read more
Hotel is nicely updated. They are doing their best with covid and it's super appreciated. The room are pretty small no... frills for a modern concept. The pool is also small but typically a part spot if it wasn't 2020. That said for the price I feel that they could have modernized a lil more. Food is serviced by STK downstairs so it's good but no frills menu. Def worth a stay if you're visiting but I'd compare to similar like Pendry etc.read more
Wonderful hotel .. but dont order the food from at the pool... its not worth it. . Spent about 70+dollors on a wagyu... cheese burger and lobster mac and cheese... the burger bun looked like it came from costco the patty was small .. the patty was swimming in the bread .... And the mac and cheese tasted and looked like deluxe kraft mac and cheese....read more
The rooms were clean but the service was not better than a three. Could have actually went to a two. The food took... hours and was way over priced. It’s definitely not Stk Las Vegas. Also 20$ for a salad and 23$ to add chicken wasn’t worth it all. If I’m going to pay 47$ for a salad at least give it in time and with good serviceread more
Hotel was nice but really no desk in the suite. Well they use a dresser as a desk which you can't even slide a chair... under it so you can actually do work. No plans on using your computer then this is a great hotel.read more
Great property but you’re not going to get the value during COVID. The roof deck bar situation is a racket...$20... salads or other entree per person if you want to drink. They can’t sell chips and salsa or cheese plate for 10 bucks to get around these bogus state COVID regulations? Bums outside the rooms were screaming at all hours of the day. Room was nice though.read more
We stayed at the Andaz San Diego a few days after the soft re-opening because the location is excellent and we've... stayed at other Andaz hotels in the past and had some of the best hospitality ever. They do a very good job of encouraging social distancing and supplying hand sanitizer. However, there were a few issues that took away from the Andaz experience I've come to love about the brand. First, there is no welcome wine or beer offered anymore due to COVID. I was able to get a drink credit for the bar after asking, but this should absolutely be offered to every guests since the website clearly still indicates there is a welcome drink upon arrival. There really isn't much of a lobby and it's not very welcoming, just a check-in desk and elevators with a few random chairs. The rooftop bar is open only on weekends (guests only) and very limited hours (this weekend was 4-8pm Friday, 12-6pm Sat/Sun). I don't understand why they close it down so early since they are only allowing guests of the hotel, and there were very few on the rooftop at all during our time visiting on Friday evening. I checked the rooftop doors around 9:15pm on Saturday and it was locked, even though at check-in they made it seem like this was always accessible even after the bar closed (we wanted to sit in the chairs and enjoy the view). Rooms were some of the smallest I've ever stayed in, and our view was just an empty courtyard looking directly into other rooms with no tint, so we had to keep our curtains closed at all times for privacy. I did appreciate the Keurig in the room and the housekeeping seemed to do their job well. For the price I paid, I do not recommend this hotel until things are back to somewhat normal. You're paying for the full experience, yet what you actually get is much more limited. The price per night should be adjusted to reflect that.read more
Far exceeding my expectations! I have never stayed at an Andaz location before but if the service and standards match... the San Diego location, I will continue to use it as my preferred choice. I've always been a fan of Hyatt but this brand caters to a more hip, younger and trendy crowd without cutting corners. From the moment you check in, you are invited to relax with drinks and greeted with a warm welcome. All employees there were awesome, helpful and even though there is some wear and tear on the property, they've kept it very clean, fresh and styled to keep up with the customers. I arrived too early for my room but when I came back to check in, all my bags were already delivered and I loved that thoughtful touch. It was the perfect place for me to recover from my surgery because the beds were so comfortable I never wanted to leave. I thought it would be a loud party town and I would have to pack extra comforts but nothing of the sort. They had everything I could need. I was well rested, relaxed and well taken care of. The fact that pets stay free is alone deserving of 5 stars.read more
One of the finest place. I loved to stayed here. I went there for second time. Great services by great staff.... Atmosphere was good. Staff were courteous. Room was beautiful with comfortable furniture. Interior was beautiful. View was awesome. Room services was good.read more
What a cool hotel. I came here for an event and was warmly greeted at the door by Valerie.The staff is awesome and... very friendly.You can't go wrong having your event here or staying here in the hotel.read more